Privacy Policy

Effective Date: 01/01/2026

1. Information We Collect

1.1 Personal Information

We may collect the following information when you register or use the App:

• Name
• Mobile number
• Email address
• Customer ID / Membership ID
• Date of birth (optional, for offers or rewards)

1.2 Loyalty & Usage Data

• Loyalty points balance
• Rewards earned and redeemed
• Available and redeemed offers
• Transaction history related to loyalty points

1.3 Device Information

• Device model and manufacturer
• Android OS version
• App version
• Device identifiers (used for security and analytics)

2. How We Use Your Information

Metro Fresh Hyper Market uses the collected information to:

• Display loyalty points, rewards, and offers
• Manage customer accounts
• Personalize offers and promotions
• Send notifications related to rewards, offers, or account activity
• Improve app functionality and customer experience
• Prevent fraud and ensure platform security

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only with:

• Trusted service providers (hosting, analytics, notification services)
• Partners involved in loyalty reward fulfillment
• Legal authorities when required by law or regulation

All third parties are obligated to keep your data secure.

4. Data Storage & Security

• User data is stored securely on protected servers
• Industry-standard security practices are followed
• Access to data is limited to authorized personnel

While we take strong measures, no system is completely secure.

5. App Permissions

The App may request:

• Internet access – to sync loyalty points and offers
• Notification access – to send updates on rewards and promotions

We do not collect unnecessary permissions.

6. User Rights

You have the right to:

• Access and update your personal information
• Request account deletion and data removal
• Opt out of promotional notifications

Requests can be made using the contact details below.

7. Children's Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

Metro Fresh Hyper Market may update this Privacy Policy periodically. Any changes will be notified through the App or published on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us: