Terms & Conditions

Effective Date: 01/01/2026

1. Eligibility

• The App is intended for users aged 13 years and above.
• By using the App, you confirm that the information you provide is accurate and complete.

2. Account Registration

• Users must register using a valid mobile number or other required details.
• You are responsible for maintaining the confidentiality of your account credentials.
• Metro Fresh Hyper Market is not responsible for unauthorized access caused by user negligence.

3. Loyalty Points & Rewards

• Loyalty points are earned based on eligible purchases as defined by Metro Fresh Hyper Market.
• Points have no cash value and cannot be transferred or exchanged for cash.
• Rewards and offers are subject to availability, validity period, and specific terms.
• Points or rewards may expire if not used within the specified time.

4. Offers & Promotions

• Offers are valid only for the period mentioned and may be modified or withdrawn without prior notice.
• Offers cannot be combined unless explicitly stated.
• Misuse or fraudulent activity related to offers may result in account suspension.

5. Use of the App

You agree not to:

• Use the App for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the App or its systems
• Manipulate loyalty points or rewards
• Disrupt or damage the App's functionality

Violation may lead to suspension or termination of your account.

6. Suspension & Termination

• Metro Fresh Hyper Market reserves the right to:
• Suspend or terminate accounts involved in misuse, fraud, or violation of these Terms
• Modify or discontinue the App or loyalty program at any time without liability

7. Data & Privacy

• Your use of the App is also governed by our Privacy Policy.
• By using the App, you consent to data collection and usage as described in the Privacy Policy.

8. Limitation of Liability

• The App is provided on an "as is" basis.
• Metro Fresh Hyper Market shall not be liable for any indirect, incidental, or consequential damages arising from App usage.
• We do not guarantee uninterrupted or error-free service.

9. Changes to Terms

Metro Fresh Hyper Market may update these Terms at any time. Continued use of the App after updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of local courts.

11. Contact Information

For questions or support regarding these Terms, contact: